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Leadership Quotes For Today
In addition to learning a lot about the ways businesses are creating experiences for their customers in Brian Solis’ new book, What’s The Future of Business, you’ll be treated to dozens of compelling...
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Culture Is Every Employee’s Responsibility At SWA
If you’ve flown Southwest Airlines you know they’re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. According...
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How To Delight Your Customers
If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers — 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, is a must-read for you and...
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